Appointment fees are payable 2 full working days in advance to confirm the appointment. Our preferred method of payment is bank transfer (BACs payment.) Bank details will be emailed to you when you confirm your appointment.
For the cancellation of sessions without charge, we require 7 full days’ notice.
For a cancellation with less than 7 days’ notice, 50% charge of the appointment fee/s.
For on the day cancellations, full fee/s charged.
Meeting booked within 3 days, for on the day cancellations, the full fee is charged.
Please note that for joint sessions this means the full fees for both clients. The client that has requested cancellation usually pays this but we cannot enforce this on your behalf if the other party refused to reimburse you.
Monday to Friday 9am to 6pm
Weekends bookings available but higher charges apply.
We do not routinely charge for telephone calls, letters or other administrative duties outside of meeting times. However, further fees may be charged if the mediator is required to do considerable work in addition to normal case preparation. This may include reading reports, extraordinary case preparation or consultation with other professionals outside of session times. Generally additional time will be charged by the hour at the same rate as the mediation session fee. However, we will inform and agree charges with you beforehand.